Yes , every order at Syncrois is delivered completely free of charge to the UK, with no minimum spend required.

Orders are processed and dispatched within 1–2 business days of confirmation. Once dispatched, UK domestic delivery typically takes 3–5 business days. Orders placed on weekends or public holidays are processed the next business day.

Yes. As soon as your order is dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

UK customers have 14 days from delivery to let us know they'd like to return an item, then a further 14 days to send it back. Items must be unused, in their original packaging, with all tags and accessories included.

If an item is faulty, arrived damaged, or the error was ours, we cover the return shipping cost. If you've simply changed your mind, return shipping is the customer's responsibility unless we state otherwise.

Once we've received and inspected your return, refunds are processed within 3–5 business days back to your original payment method. Your bank may take a further 5–10 business days to show the funds.

Contact us within 48 hours of delivery with photos of the issue and we'll arrange a full refund or a free replacement — you won't pay a penny for return shipping in this case.

Orders can be cancelled free of charge any time before they're dispatched. Once an order has shipped, our standard return policy applies instead.