We've Got Your Back
Not quite right? No stress. Here's a friendly, no-jargon walkthrough of how returns and refunds work at Syncrois — start to finish.
Plenty of time to decide
We know life gets busy, so we've given you a generous window to change your mind.
Just tell us, then send it back
You've got 14 days from delivery to let us know you'd like to return something, then another 14 days to pop it in the post. Easy.
Keeping it fair
To make sure we can offer you a full refund, here's what we ask for.
- ✓ Unused, unworn, and in the same condition it arrived in
- ✓ Back in its original packaging with all tags still attached
- ✓ All accessories and included parts tucked back in
- ✓ Please note: items showing signs of use, or damage we didn't cause, may be refused or given a reduced refund
A few exceptions
Most things can be returned, but a handful of items can't be — here's what to know before you order.
- ✕ Items marked as final sale or clearance
- ✕ Personalised or custom-made pieces
- ✕ Items damaged through customer misuse
Returning something is easy
Three friendly steps and you're done.
Say hello
Drop us a line at accounts@syncrois.com with your order number and a quick reason for the return.
We'll sort the details
We'll send over your return authorization and clear instructions, plus a prepaid label where we can.
Pack & pop it in the post
Wrap it up securely and send it back within your return window — we'll take it from there.
Who covers the postage
Here's how return shipping costs are split, depending on the reason.
If the item's faulty, arrived damaged, or we made a mistake, we'll cover the full cost of sending it back — no questions asked.
If you've simply changed your mind, the return postage is on you, unless we tell you otherwise.
What happens to your refund
A quick look at what to expect once your return lands with us.
How long it takes
We process refunds within 3–5 business days of receiving and checking your return. Your bank may take a further 5–10 days to show it.
Where it goes
Straight back to your original payment method. We don't do cash or bank transfers unless that method's no longer available.
Partial refunds
If something comes back used, damaged, or missing bits, we may need to offer a partial refund instead of a full one.
Something arrive damaged or faulty?
We're sorry about that. Just message us within 48 hours of delivery with a couple of photos, and we'll sort a full refund or free replacement — no return shipping costs to worry about.
Changed your mind early?
No worries — you can cancel free of charge any time before your order is dispatched. Once it's on its way, our standard return policy takes over.
We're only ever an email away
Got a question about a return, a refund, or your order? Our team is genuinely happy to help.
Email accounts@syncrois.com →