Refund policy

Return & Refund Policy

Last updated: 17 August 2026

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be able to return it in accordance with the terms below.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging where possible.
Include all accessories, parts, labels and documentation supplied with the product.
Not show signs of damage, misuse or unreasonable wear.

We reserve the right to refuse a return if the product does not meet these conditions.

2. Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your order:

Arrives damaged.
Is faulty or defective.
Is missing an item.
Contains an incorrect product.

Please provide your order number and, where appropriate, clear photographs of the product and packaging so that we can investigate the issue and provide an appropriate solution.

Where a product is faulty, damaged on arrival or incorrectly supplied, we will arrange an appropriate remedy in accordance with applicable UK consumer law.

3. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including items that:

Have been used or damaged after delivery.
Are personalised or made specifically to your requirements.
Cannot be returned for hygiene or health-protection reasons once unsealed or used.
Are otherwise excluded from return under applicable law.

If you are unsure whether an item can be returned, please contact us before sending it back.

4. How to Request a Return

To request a return, contact our customer service team with:

Your order number.
The item you wish to return.
The reason for the return.
Photos, if the item is damaged, faulty or incorrect.

Do not send an item back without first contacting us and receiving return instructions.

5. Return Shipping

For unwanted items, return postage may be the customer's responsibility unless we have agreed otherwise.

If an item is faulty, damaged on arrival or incorrectly supplied, we will cover reasonable return costs where required by applicable law.

6. Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

Please allow additional time for your payment provider or bank to process the refund.

Where applicable, refunds will include the standard delivery charge paid for the original order. Additional delivery costs, such as express delivery upgrades, may not be refundable unless required by law.

7. Exchanges

If you would like to exchange an item, please contact us first. Exchanges may depend on product availability.

Where an exchange is not available, we may offer a refund or another appropriate solution.

8. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer protection law. Where applicable, customers retain their legal rights relating to faulty, misdescribed or otherwise non-conforming goods.

Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded.